Summary of Support at Home Prices
This sheet includes Pink Comfort prices for most Support at Home services from 1 November 2025.This is a summary of Pink Comfort Support at Home Prices, not the co-contribution to be made by individual participants. The co-contribution to prices that an individual pays will depend on the service category and an individual’s means of assessment/status. Importantly, no one will pay any
co-contribution for clinical care services.
Guidance for Support at Home participants
The information in the table below is our prices and may help you assess whether you think the prices your current provider is charging are reasonable, or if you want to choose another provider. It is important that you choose a provider who can deliver care that is right for you, that you have been approved for (as outlined in your Notice of Decision), and at a price that you think is reasonable.
Next steps
In the lead up to 1 November 2025, your current HCP provider will contact you to clearly explain any changes to your prices under Support at Home.
You will be asked to agree to the prices as part of a new service agreement. This service agreement will include a price for each service that your provider will deliver to you.
You do not have to sign an agreement if you are unhappy with the prices or if you don’t understand why their prices are changing. However, you do need to have an agreement in place with a provider of your choice before you are able to receive services through Support at Home.
Once you have a service agreement in place, you can continue to receive services through Support at Home from 1 November 2025.
If you think our prices are unreasonable
It is important to note that a provider who charges a price that is above other providers is not necessarily charging a price that is unreasonable. However, if you feel your provider is charging a high price, you may wish to talk to them to understand:
The Australian Government has put protections in place so that participants can be sure the prices they are charged are reasonable and transparent.
For more information about consumer protections in Support at Home.
- the scope of the service that you would receive for that price
- why the price is higher than other providers may be charging
- if the prices you will be charged under Support at Home mean you receive fewer services than you do in the HCP Program.
The Australian Government has put protections in place so that participants can be sure the prices they are charged are reasonable and transparent.
For more information about consumer protections in Support at Home.
Changing providers
You can change providers if you think your current provider’s price changes are unreasonable.
You are able to change providers before or after the commencement of Support at Home. Providers are not permitted to charge entry or exit fees if you change your provider.
If you choose to change providers before 1 November 2025, it is important that you have a start date with your new provider before agreeing a cessation date from your current provider. This ensures you have continued access to the care you need.
For more information about changing Home Care Package provider.
Summary of Prices
| Types of Services |
Unit |
Monday
to Friday |
Saturday |
Sunday |
Public Holiday |
| Allied Health and Other Therapeutic Services |
| Allied Health Therapy Assistant |
Hour |
$130.00 |
$165.00 |
$230.00 |
* 200% of
Weekday rate.
Negotiable
where required.
|
| Counsellor or Psychotherapist | Hour | $220.00 | $275.00 | $385.00 |
| Dietitian or Nutritionist | Hour | $200.00 | $250.00 | $350.00 |
| Exercise Physiologist | Hour | $190.00 | $240.00 | $340.00 |
| Occupational Therapist | Hour | $200.00 | $250.00 | $350.00 |
| Physiotherapist | Hour | $190.00 | $240.00 | $340.00 |
| Podiatrist | Hour | $180.00 | $225.00 | $315.00 |
| Psychologist | Hour | $235.00 | $300.00 | $415.00 |
| Social worker | Hour | $200.00 | $250.00 | $350.00 |
| Speech Pathologist | Hour | $215.00 | $270.00 | $380.00 |
| Care Management |
Hour |
$120.00 |
$150.00 |
$210.00 |
| 30 min |
$80.00 |
|
|
| Restorative Care Management |
Hour |
$150.00 |
$190.00 |
$265.00 |
| 30 min |
$95.00 |
|
|
| Personal Care |
Hour |
$100.00 |
$125.00 |
$175.00 |
| 30 min |
$60.00 |
|
|
| Therapeutic Services for Independent Living |
Hour |
$165.00 |
$210.00 |
$290.00 |
| Remedial Masseuse |
Hour |
$165.00 |
$210.00 |
$290.00 |
| Respite |
Hour |
$100.00 |
$125.00 |
$175.00 |
| 30 min |
$60.00 |
|
|
| Transport |
Trip |
$100.00 |
$125.00 |
$175.00 |
| Domestic Assistance |
Hour |
$100.00 |
$125.00 |
$175.00 |
| 30 min |
$60.00 |
|
|
| Home Maintenance and Repairs |
Hour |
$120.00 |
$150.00 |
$210.00 |
| Meal Delivery |
Meal |
$15.00 |
$20.00 |
$30.00 |
| Meal Preparation |
Hour |
$100.00 |
$125.00 |
$175.00 |
Notes on the Price Table
- The Support at Home service list outlines all the service types and services that can be delivered in Support at Home. The table above only includes prices for common services.
- The prices shown in the table are representative of prices for services delivered across metropolitan areas. Prices may be different in the area you live in.
- The prices in the table are expressed on a per unit basis. The Support at Home service list specifies the unit type for each service. This is called the billable unit. The unit price for the service is the price that is charged for each billable unit of service that is delivered. For example, the unit price for 1 hour of a service would be expressed as ‘dollars per hour’.
- For most services, the billable unit is time based. However, for transport, the billable unit is 1 trip. For meal delivery, the billable unit is per meal delivered.
- For time-based services, the table reports indicative prices for a service that is of 1 hour duration.
- Prices listed apply to services delivered within standard business hours. Services provided outside these hours may attract an additional charge of up to 200%, subject to negotiation where appropriate.
- If less than 4 hours' notice is provided, or if cancellation occurs upon staff arrival or at the site, the length of pre-booked service will be charged.
- All services are billed per hour or part thereof.
- Full payment, including any applicable client contributions, is due within 15 days from the invoice date.
- Remittance should be submitted to: accounts@pinkcomfort.com.au
- Pink Comfort reserves the right to amend service rates in line with any changes to the fee structure.
.png)
